Any individual may file a complaint against an applicant, candidate, or certification holder or appeal an INAC decision. Complaints and appeals shall be submitted in writing. The current complaint and appeal form is available for download to the right.
Review of Complaints
If the complaint received is professionally reported and found to have merit by the Quality manager, it shall be considered for review by the Inspector Nation (Advanced Certifications) IN Radon Inspection Specialist Proficiency Certification Scheme Committee. Complaints without merit, determined to contain unreliable or insufficient information, to be frivolous, or to involve matters not covered by the Code of Ethics may be dismissed by the Quality Manager with written notice to the complainant. Complaints with merit shall be scheduled for review by the scheme committee, written notice will be sent to the individual who is the subject of the complaint, who shall be given a two-week notice to respond to the complaint.
Once the response is obtained or the two-week response time allowance has passed the scheme committee will investigate the complaint and determine if any actual violations of the certification scheme took place, and if any sanctions are warranted. The grounds for sanctions that lead to suspension/withdrawal under these procedures are as follows.
• Conviction of a felony or other crime of moral turpitude under federal or state law.
• Gross negligence or willful misconduct in the performance of professional services or other unethical or unprofessional conduct based on demonstrable violations of the of the Code of Ethics, scheme agreements, or scheme requirements.
• Fraud or misrepresentation in the application or maintenance of Inspector Nation Membership, professional certification, or another professional license, or credential.
The Quality Manager exercises general supervision over all investigations. The timeline for the investigation and ruling shall be established by the scheme committee. The result of complaint review shall be documented and sent to the certified person, as well, as to the complainant. The certified person shall be informed about the outcome of the complaint in writing via letter/email and, when applicable, the reason for the suspension/withdrawal.
Complaints and appeals may be received via mail using the address below or by emailing scanned completed forms to: